Our privacy policy
Potts Ltd is committed to protecting your privacy and managing your personal data in accordance with applicable data protection law. The aim of our Privacy Policy is to clearly, concisely and transparently explain how we collect, store and use your personal data.

What information do we collect about you and why?
There are a number of different ways that we may collect information about you:

The information that we collect about you can include the following:

From our website:

Details on our use of cookies can be found at the end of this Privacy Policy.

Potts Ltd respect your privacy and your personal data and has taken appropriate measures to protect against risks such as loss or unauthorised access, destruction, use, modification or disclosure of data.

Your information is used to process your orders and purchases, deliver and improve our services, to contact you and to improve the website experience for our users.

When you make an order or purchase from us, we may collect the following information: name, address, phone number, email address and payment details. Without this information you won’t be able to purchase from us or enter into a contract with us. In these instances, we process your personal data because it is necessary for the performance of a contract with you, or in order to take steps at your request to enter into a contract.

You can opt in to receive marketing communications from us in relation to our products and services by ticking the relevant boxes. We will then send you the relevant marketing communications until such time that you remove your consent. In these instances, processing is performed on the basis of your consent.

We will only share your data with third parties for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights.

Only when necessary to deliver our services and run our business, we may share your information with various providers - such as bathroom and kitchen installation specialists, service engineers and manufacturers’ service or installation professionals - who will act as data processors.

How long do we keep your information?
The length of time we retain your data will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.

Purchases:
When you make a purchase from Potts Ltd we retain that information for a minimum period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.

In order to ensure that you are kept up-to-date with any critical information which manufacturers may issue in relation to the products you have purchased, and in the interests of providing you with any information you may request from us in the years following your purchase, we may hold your information beyond this period.

Enquiries:
We will keep your information for as long is required to respond and complete your enquiry, and for a further 24 months, before deleting your information.

Your rights
You have certain rights in respect of the data we hold relating to you. Details of these rights can also be found on the Information Commissioner’s website. You are entitled to a copy of the information we hold about you in a portable format or otherwise, to request rectification, erasure, or restriction of processing of the information we hold about you, and to object to processing or to automated decision making. Please note that the application of these rights will vary according to the legal basis used to process your data.

In order to exercise these rights or if you have any concerns about our use of your personal information, please contact us using the information at the end of this notice. You can also contact the ICO in its capacity as Potts Ltd supervisory body.

We will endeavour to keep your information accurate however if at any time after giving us this information it becomes out of date, then we ask you to notify us directly and we will remove or amend the information within a reasonable time frame and in accordance with legislative requirements.

Security
Internet communication, which includes email, is not secure. The protection of data by encryption is possible provided that the encryption method (protocol) used is current and the correct procedure for encryption and decryption is followed at all times. We cannot accept any responsibility for unauthorised access by a third party or for the loss, theft or modification of data while it is being sent to us by email. For security purposes we may monitor emails received or issued by us.

Cookies
This website uses cookies. A cookie is a piece of text asking permission to be placed on your computer’s hard drive. If you agree, then your browser adds the text in a small file. The general purpose of a cookie is to help a website owner analyse web traffic on their site or allow an owner to tailor its web application for you based on your individual preferences. Cookies alone cannot be used to identify you.

We use cookies to find out how pages of our website are being used, and how well they are serving your needs. We use Google Analytics to measure the value we give you through our website, by analysing how long visitors stay on any given page, where they go to next, which of our pages are visited the most, what percentage of our website visitors return to the site, and so on. If you do not wish to allow Google Analytics to track your journey through our website, you can disable cookies in your browser.

Other websites
Our website contains links to other websites. This privacy notice only applies to our website. When you use a link to another website you should read the privacy policy of that site.

Changes to our Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated in February 2019. We reserve the right to update this privacy notice at any time and we will advise you when we make any substantial update to it.

How to contact us
If you have any questions about our privacy notice, or the information we hold about you, please contact us by post at the address below:

Potts Ltd,
Kiln Barn Road,
East Malling,
Maidstone,
Kent,
ME19 6BQ


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Give us a call on 01732 848444 or visit our showroom in Kent


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